IT project database
Convince yourself of the range of our IT consulting services and our unique expertise, which we make transparent for you with our IT project database. With the help of filters and keyword searches, you can search through 3224 IT projects that we have successfully completed with our customers.
The existing system landscape will be renewed in the coming years. The main component is the migration to new SAP products such as S/4 HANA, Service Cloud and Sales Cloud. This will …
A central SAP system is being migrated from R/3 to S/4HANA. In context of this, business processes for customer service are redesigned and adjusted to the new system landscape. This includes processes …
A product is created in the form of a cloud application and offered as SaaS. This digital video counselling assistant enables the digitalisation of counselling sessions through the use of individual video …
Major user groups of SAP CRM, customer service and e-business (online shops) are increasingly using SAP BW as a reporting tool. The requirements to create a cockpit for evaluations of the Customer …
Support for the introduction of a global CRM solution for service based on Salesforce for the country with the highest turnover in the EMA region of a pharmaceutical group. The service solution …
The project contains documentation of working sequences in customer service at a manufacturer of medical diagnostic devices. All processes of the in-house call center, back office as well as processes of the …
Continuous maintenance of a call center portal for PIN/TAN management of online customers. …
Creating a call center portal for PIN/TAN management of online customers. …
Development of a desktop application for a call center based on the Microsoft Dynamics CRM standard software. …
Call center fat client systems are developed based on Microsoft technologies. Functions for documenting interaction of call center employees both with other internal employees as well as with customers such as hospitals, …
Further development of a call center application based on the Microsoft Dynamics CRM standard software. …
Development of an application that can be used to plan systematic contacting of the sold-to party's customers in order to sell reagents for analysis devices and for which sales progress can be …
In the migration phase of the existing SAP IS-U system to an existing target systemt, during which time the SAP systems are temporarily unavailable, data that accrues in the customer center is …
Development of a prototype for a call center application based on the Microsoft Dynamics CRM standard software. …
Design, introduction and supervision of a user help desk for SAP Retail on the basis of the SAP Solution Manager. Enhancement of the application spectrum to include the change management process in …
Customizing and programming the standard Clarify software in the Call Center and Customer Support modules for use in the end customer area for diabetes care. …
Creating a web application to support the outbound call center.. …
A shared CRM solution is implemented for the call center, marketing and field sales processes and service in the end customer area for diabetes care. A CRM product developed for international use …
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