The constantly increasing order situation, individual customer requirements for order processing and the advancing digitalization in the logistics market require efficient order processing that is individually tailored to the customer. This requires lean and transparent workflows and suitable IT system support. The aim is to automate routine activities to a greater extent and to avoid technical media disruptions due to missing interfaces and the associated duplicate data entries. Addresses to customers must be individualized. Monitoring during the entire order processing is to be made possible for integrated order controlling. TCI International Logistics would like to be able to identify and evaluate fields of action for future target procedures in its order handling processes and for the further development of the IT application environment. As a starting point, TCI decided to record the current ACTUAL processes.
Modeling logistics processes with BPMN 2.0
Company portrait
TCI International Logistics, headquartered in Hamburg, was founded in 1989 in the international forwarding sector for the global market. TCI is constantly expanding to ensure logistical success for customers and the company. TCI offers excellent services worldwide in all areas of logistics, building on a global network. Thanks to its flat hierarchies, the owner-managed company guarantees short decision-making paths and rapid implementation of all requirements. International customers and partners can rely on the binding commitments made in cooperation with TCI.
The company is divided into the following divisions: NVOCC – worldwide import and export transport, international import and export logistics worldwide, national and international groupage transport logistics, transport logistics for part loads and full loads, container packing centers, handling of heavy cargo, chemical logistics, industrial packaging, individual project transport solutions, supply chain management and supply logistics.
The challenge
The project approach
Levels of process modeling
Based on PTA’s previous project experience, workshops with those involved in the process have proven to be the best method for analyzing and documenting the process. In coordination with TCI International Logistics, workshops will be held in blocks of several days to record the actual processes of the FCL/LCL sea transport for import and export and FTL/LTL land transport business units at operational and administrative/commercial level, and the results will be modeled simultaneously. In order to achieve a clear and jointly agreed result in a targeted manner, the process sequences are visualized. The notation language BPMN 2.0 is used for modeling. This notation is standardized worldwide (ISO/IEC 19510:2013) and has become established and proven internationally for the representation of functional and technical process flows. Another possible benefit for TCI: Technical feasibility or digitization using a BPM process engine can be realized with BPMN.
Logistics reference processes
The logistics reference processes introduced by the PTA form the starting point for the process analysis. These are adapted to the current actual order processing workflows at TCI International Logistics in moderated workshops with all process participants.
The project results
The result is the modeled main processes incl. detailed sub-processes are available for the current order processing of TCI International Logistics. All human and technical communication processes, process events and business objects are mapped. The models are linked to each other according to the process-related workflows so that the modeling tool enables quick navigation through the business processes.
This transparent and structured documentation made it possible to identify areas for improvement. This gives TCI the opportunity to make decisions on digitization projects and the further development of a suitable transport management system (TMS). Looking to the future, the developed process repository forms a good basis for the development of future target processes. This process library is the central knowledge base for cross-divisional internal collaboration.
Project ID: 4533
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Customer testimonial
“Digitalization and the associated optimization of processes is one of the most important topics for TCI International Logistics: “Our goal is to create the perfect conditions for our employees so that we can offer our customers the best possible service. The aim of the project was to analyze and subsequently optimize all operational processes in the company. For this, we were looking for a strong partner who is familiar with the field of process analysis, particularly in relation to logistics, and who can provide appropriate references.
In PTA, we have found the ideal consulting company that has supported us in this project and will continue to do so in the future. Because one thing is certain: we all have to and want to constantly deal with the topic of digitalization and process optimization.”
Ralf Nörtemann, Executive Chairman, TCI Logistics
Torben Hubert, authorized signatory, TCI Logistics
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