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Technical support of applications in the area of purchasing systems
Brief description
Technical and functional support for the continuously developed applications of the purchasing systems of an international trading company in the food sector.
Supplement
Application support includes the processing of tickets assigned by the department. A more detailed analysis of the technical support should clarify in advance whether it is finally about technical questions that directly affect the applications. Database queries and the subsequent re-enactment of the described case as well as the creation of test data to understand the situation, if necessary, are core tasks of technical support. The developers themselves are also involved in finding solutions, as required. Communication is exchanged via the Microsoft Team Foundation Server (TFS).
Subject description
First-level support is provided by the department. The user contacts the department via a ticket system and describes his problem. In the case of technical problems, the department solves them itself or, if necessary, assigns them to the other department. In the case of non-technical questions, technical support is provided to support this point of contact. This ensures close cooperation with the specialist department.
Overview
- Industries trade
- Specialist tasks contract processing, purchasing, Support, test evaluation
- DV tasks customised software support
- System environment Client/Server
- Procedure model customer standard
- Development/ test tools MS Team Foundation Server TFS, Oracle SQL Developer,
- Standard software JIRA
Project start01.09.2017
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