This is one of 4623 IT projects that we have successfully completed with our customers.How can we support you?
Support services for the Microsoft Dynamics CRM application
Brief description
Support services are provided within the scope of the operation of the Microsoft Dynamics CRM application developed and configured for the customer in its current release status (Application as a Service). For this purpose, PTA provides a service organization based on ITIL V3.
Supplement
Support in securing application functionalities and defining and handling access and role authorizations for the respective applications. The framework conditions for support and reaction times and other service contents are regulated in a support agreement.
Subject description
The customer uses the CRM system to efficiently support customer-related processes in the areas of prospect and enquiry management, customer and contact data management, sales and contract process, installation, repair and incident management. The CRM system is used to centrally control sales and to map the forecast.
Overview
- Industries furniture industry
- Specialist tasks Support
- DV tasks standard software support
- System environment Client/Server, standard software: CRM systems
- Procedure model Kanban
- Databases MS SQL Server
- Standard software Dynamics 365 App for Outlook, Microsoft Dynamics 365
Project start01.05.2019
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
Service
Industries
© Copyright 2024 PTA GmbH | All rights reserved | Imprint | Privacy | Legal notice | Values & Code of Conduct
