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Support services for the Microsoft Dynamics CRM and SharePoint applications
Brief description
Support services are provided within the scope of the operation of the applications Microsoft Dynamics CRM and Microsoft SharePoint developed and configured for the customer in their current release status (Application as a Service). For this purpose, PTA provides a service organization based on ITIL V3.
Supplement
In addition to the administration of the Microsoft Dynamics CRM and Microsoft SharePoint programs to ensure availability, further services are required, such as setting up users, ensuring interface functionalities, securing application functionalities and defining and handling access and role authorizations for the respective applications. The framework conditions for support and response times and other service contents are regulated in a support agreement.
Subject description
The customer operates Microsoft Dynamics CRM and Microsoft SharePoint OnPremise in sales and marketing areas. The customer uses the CRM and SharePoint system to efficiently support customer-related processes in the areas of prospect and inquiry management, customer and contact data management, sales and contract processes. The CRM system is used to centrally manage sales and to map the forecast.
Overview
- Industries Consulting
- Specialist tasks Administration, consulting, documentation, processing quotations
- DV tasks Support
- Procedure model Kanban
- Databases MS SQL Server
- Development/ test tools MS Team Foundation Server TFS, MS Visual Studio,
- Standard software Microsoft Dynamics CRM, OTRS
Project start28.01.2014
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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