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Support for SpiraTeam for an energy enterprise
Project duration: 2 years
Brief description
The customer uses the SpiraTeam tool and manages it on the customer's own servers. The manufacturer, Inflectra, only provides support in English. PTA is responsible for user support in German.
Supplement
A ticket system is used for this. Users send their requests by e-mail to spira-support@pta.de. These reach the ticket system and are processed there by support employees. If necessary, Inflectra is contacted in order to solve the customer's problem.
Overview
- Industries energy
- Specialist tasks project handling, Support
- DV tasks Support
- System environment Internet/Intranet
- Procedure model customer standard
- Development/ test tools SpiraTeam
Project period01.04.2016 - 31.03.2018
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Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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