Support for application operation and knowledge management

The infrastructure on which the applications are based is largely based on Linux. The primary means of communication for failures, malfunctions and general issues is ticket systems such as Jira and Helpline. The range of tasks includes receiving tickets, checking the requirements of incoming tickets or analyzing the cause of malfunctions, developing solution strategies and implementing these. Another task is maintaining or configuring the Glassfish application server, which is used in many contexts. In the course of this project, the CI software Jenkins and GitLab Runner is configured and used to ensure continuous integration specifications for the applications operated. All steps taken and all changes made are continuously documented both in the tickets and in the customer's in-house wiki, so that when recurring or similar problems and issues occur, they can be processed and solved as quickly as possible.