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Support for application operation
Project duration: 1 year, 3 months
Brief description
In the course of this project, operation of the customer's applications is ensured, on the one hand, while new applications and introduced and set up, on the other. The infrastructure on which the applications are based is largely based on Linux. A key focus here is on rectifying any faults that occur, or on ensuring availability, as well as installing and configuring the applications on new physical and virtual servers.
Supplement
The primary means of communication for failures, malfunctions and general issues is ticket systems such as Jira and Helpline. Users report incidents and issues via tickets that are then accepted in an initial step. After this, the requirements in the ticket are checked, and then the causes of the problem are investigated, in order to finally develop and apply a solution strategy. This process involves coordination with the department and the application owners. Throughout this time, the steps taken and the changes made are documented both in the tickets and in the customer's in-house wiki, so that when the same or similar problems and issues occur, they can be processed and solved as quickly as possible.
Overview
- Industries services
- Specialist tasks collection/dunning, Incident Management, IT service management
- DV tasks System-Administration
- System environment Client/Server
- Procedure model customer standard
- Development/ test tools Subversion
- Operating systems Oracle Enterprise Linux
- Standard software JIRA
Project period21.03.2016 - 11.06.2017
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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