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Setting up the IT Service Management for incidents
Project duration: 8 days
Brief description
Activating and configuring SAP IT Service Management with the SAP Solution Manager 7.1 SP12.
Supplement
ITSM customizing, SOA settings, creating RFC, CRM business partner transfer, setting up organizational structures, defining rules and definition scheme, function tests.
Subject description
Setting up an ITIL-compliant incident management portal using SAP ITSM.
Overview
- Industries information technology
- Specialist tasks configuration, Incident Management, IT consolidation, IT service management, ITIL (IT Infrastructure Library)
- DV tasks IT consulting
- System environment standard software: ERP systems
- Procedure model customer standard
- Standard software SAP Solution Manager
Project period06.06.2016 - 14.06.2016
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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