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Setting up the IT Service Management for incidents

Project duration: 8 days

Brief description

Activating and configuring SAP IT Service Management with the SAP Solution Manager 7.1 SP12.

Supplement

ITSM customizing, SOA settings, creating RFC, CRM business partner transfer, setting up organizational structures, defining rules and definition scheme, function tests.

Subject description

Setting up an ITIL-compliant incident management portal using SAP ITSM.

Overview

Project period06.06.2016 - 14.06.2016

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Ole Knudsen

Key Account Manager

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