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Service management for laboratory systems (Basis system)
Project duration: 1 year, 2 months
Brief description
A holistic service management concept is created for the area of laboratory systems and is implemented on the basis of the Clarify CRM system.
Supplement
The service system used forms the basis for all service units in the area of laboratory systems that work at the national level in Europe. Further functional areas are supported in follow-on projects on the basis of this system.
Subject description
The CRM application is a Basis system that covers not only accepting service orders and inquiries, but also supports processing by service technicians in the field staff.
Overview
- Industries pharmaceutical industry
- Specialist tasks field staff, laboratory systems, service invoicing, servicing
- DV tasks standard software launch
- System environment standard software: CRM systems
- Procedure model Waterfall Model
- Standard software Clarify
Project period01.11.1999 - 31.12.2000
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
Service
Industries
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