SAP R/3 support in the CS area

Support for a SAP R/3 system for the areas of sales, materials management and customer service for the sales companies in D, CH, F and A. Design and organization of a central authorization process. System monitoring (update function, establishing a tRfC connection, lock entries, processes, jobs) and escalation coordination in the event of system problems. Maintaining the necessary authorization roles. Support for follow-up work on system copies. Creation and maintenance of transactions. Support and organization for structuring an IT help desk with suitable support tools, administration, documentation management and reporting (KPIs). Involvement in project for merging three active production systems into one centralized production system.