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SAP ERP support: authorization concepts
Project duration: 4 years, 2 months
Brief description
Supporting and organizing the expansion of support into a global 2nd level support for Asia, Central and North America, and Europe. Support for an SAP ERP system for the areas of sales, materials management and customer service for the global SAP system. Administration, error analysis and maintenance of authorizations.
Supplement
Support for an SAP ERP system for the areas of sales/machinery sales, materials management and customer service for the entire global SAP sales and distribution system. Support for service interfaces – i.e. tools for transferring data to technicians – and for planning the service deployments. Creation and maintenance of transactions. Creation and implementation of global authorization and user concepts. Creating and maintaining the necessary new authorization roles. System monitoring (update function, establishing a tRfC connection, lock entries, processes, jobs) and escalation coordination in the event of system problems. Support for follow-up work on system copies. Design and implementation of auditing activities. Support and organization for structuring an IT help desk with suitable support tools, administration, documentation management and reporting (KPIs). Coaching IT employees about authorization and user management. Auditing activities such as "replacing" the transactions SE16 and SA38.
Subject description
In addition to order processing and materials management, particular support is provided for processing service orders with the relevant areas. Furthermore, relevant interfaces/tools are supported in the area of service. Authorizations are managed and maintained, and revised, in the case of system copies. Help is provided for setting up 2nd level support and IT employees in the service area are coached in processes and support organization and in authorization issues. Audits carried out by internal and external auditors in the system are checked, solutions are designed and implemented. User training courses are carried out.
Overview
- Industries mechanical and plant engineering
- Specialist tasks authorization management, materials management, sales, servicing
- DV tasks standard software support
- System environment standard software: ERP systems
- Procedure model ASAP (SAP)
- Standard software SAP ERP, SAP R/3 CS, SAP R/3 MM, SAP R/3 SD
Project period01.04.2007 - 31.05.2011
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
Service
Industries
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