SAP BW: QM 8D-report

An 8D report is a document that is exchanged during quality management in the event of a complaint process between vendor and customer. 8D stands for the eight mandatory disciplines (process steps) to be followed when processing a complaint in order to overcome the underlying problem . An 8D report is therefore part of complaints management and is used for quality assurance at the vendor. (see http://de.wikipedia.org/wiki/8D-Report)