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SAP BW: analysis of IT fault tickets
Project duration: 2 years
Brief description
Development of a BW application for analyzing and graphically displaying IT fault tickets (ticket dump) with group allocation and various classification characteristics. This makes it possible to evaluate frequency and processing times for various criteria.
Supplement
A BW data model is to be structured with ODS data objects and structures for data extraction so that fault tickets and their time-dependent states can be mapped in a way that enables an examination of the fault situation's history in terms of various combinations of characteristics and different aggregation levels.
Subject description
Structuring master data and transaction data objects with time dependency. Development of an automated loading process with delta capability and error check.
Overview
- Industries automotive industry
- Specialist tasks technical controlling
- DV tasks Data Warehouse
- System environment Business Intelligence
- Procedure model customer standard
- Development/ test tools SAP BEx Analyzer
- Standard software SAP BW
Project period01.01.2008 - 31.12.2009
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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