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SAP BW: 8D-Reporting
Project duration: 3 months
Brief description
Development of a Business Warehouse application for the evaluation of customer complaints. The 8D-Reporting was realized with SAP BW, whereby the source data was extracted from SAP ERP 6.0.
Supplement
Conception and implementation of a data model for the extraction of complaint data from the SAP source system. The data model includes several InfoProviders (DSOs, Cube), transformations, programs, process chains, and maintenance tables. Frontend: Creating Queries
Subject description
The customer uses 8D reports for complaints management. The application provides an overview of all open and closed complaints. This includes the processing time and the current 8D process step of a complaint. The total number of open and solved complaints can also be evaluated. The application should improve complaint processing.
Overview
- Industries automotive industry
- Specialist tasks complaints processing, Controlling, customer management, data warehouse, documentation
- DV tasks Data Warehouse
- System environment Business Intelligence, standard software: ERP systems
- Procedure model customer standard
- Development/ test tools SAP Query Designer
- Standard software SAP BW
Project period19.09.2018 - 11.12.2018
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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