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SAP BPM Business Support
Project duration: 5 years, 10 months
Brief description
Business support for a validated, global SAP BPM workflow system (Business Process Management). Training sessions are held and any arising problems are solved or addressed.
Supplement
More straightforward problems with the software occurring locally on-site are solved directly using the super user role. System errors or more complex inquiries are addressed to the global team by a ticket system for further tracking. Training sessions for end-users are held and the local documentation is kept up to date (manual, presentation, SOP). Desired changes to the system are consolidated locally and forwarded to the global team for global discussion and decision. Regular communication takes place with the global team via teleconferences and workshops.
Subject description
This end-to-end workflow system maps the entire global change management for printed packaging (e.g. folded boxes, package inserts, labels and blister packaging), from the change request to the market launch of the medication with the new packaging.
Overview
- Industries pharmaceutical industry
- Specialist tasks business process management, Change Management, packaging, packaging mean, Workflow-Management
- DV tasks Support
- System environment Service-Oriented Architecture (SOA), standard software: ERP systems
- Standard software SAP NetWeaver BPM
Project period17.12.2012 - 30.09.2018
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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