Rollout workflow system for training and instruction
Project duration: 2 years
Brief description
Introduction of a workflow system for the handling of examinations and instructions at public corporations (chambers). The PTA conducts workshops and trainings with the employees, configures the application and is responsible for the rollout and the go-live.
Supplement
The software is a workflow system developed by the joint IT service provider of the chambers and centrally hosted there for the handling of examinations and instructions. Each exam/training represents a single process. If a chamber decides to handle these processes with the system in the future, a project will be set up under PTA responsibility. At the start, PTA conducts a workshop and training courses with the users and draws up a project plan. Depending on the process to be implemented, the configuration is carried out by the staff of the chamber or the PTA. PTA accompanies and controls the test and is responsible for Go Live.
Subject description
The workflow system maps the processing of examinations and instructions in the form of processes. The aim is to standardize the processes in the individual chambers and replace the currently used stand-alone solutions by centralizing operations. All tasks involved in a process can be viewed and processed by all administrators. The tasks to be dealt with in this process range from registration, examination planning and organisation to invoicing and preparation of the examination certificate. End customers, i. e. participants in an examination or instruction, are again given the opportunity to register online by integrating the software into the Chamber's website.