Rollout of automated warranty and goodwill processing in the USA, Canada and France

Following a set of rules, the manufacturer (supplier) gives the sales subsidiary providing a service the option to automatically procure replacement parts for machines under warranty in defined cases of goodwill or in the event of recalls, directly in the system and free of charge, or, alternatively, the option to subsequently demand money back by means of a "credit order". This process was developed in the context of an earlier project for sales subsidiaries in Germany and Switzerland and has now been rolled out in France, the USA and Canada.