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Research and evaluations for a complaints system
Project duration: 5 years, 3 months
Brief description
The system receives data about complaints procedures. An extract of the data from an existing complaints system is made available and evaluated for research and individual evaluations at specific intervals.
Supplement
Research options are provided in the in-house intranet. Various types of statistics are created in the form of Word and Excel files.
Subject description
Making evaluations and statistics concerning complaints processes and important evaluations available in the intranet. Interfaces to the complaints system. Creating a research option. Automating the creation of statistics. Creating a program version for the intranet.
Overview
- Industries pharmaceutical industry
- Specialist tasks complaints processing, customer management, order processing, quality management
- DV tasks customised software new development
- System environment Client/Server, Internet/Intranet
- Procedure model PTA project manual
- Databases MS Access, MS SQL Server
- Operating systems Windows NT
Project period01.10.1998 - 31.12.2003
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
Service
Industries
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