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Replacement of an existing Clarify CRM solution
Project duration: 1 year, 3 months
Brief description
Replacement of an existing Clarify CRM solution, and migration and rollout of a new MS Dynamics CRM 2011 solution for one of the customer's international subsidiaries.
Supplement
ETL (Extract Transformation Load) interfaces are developed in the project in order to transfer data from a CRM Clarify System to an MS Dynamics CRM system.
Subject description
The functional background consists of transferring existing CRM processes and data to a new customer management system.
Overview
- Industries pharmaceutical industry
- Specialist tasks Migration, process analysis
- DV tasks Migration
- System environment Client/Server, Enterprise Application Integration (EAI), standard software: CRM systems
- Procedure model customer standard
- Databases MS SQL Server
- Development/ test tools AppCompass Workflowstudio, MS Team Foundation Server TFS,
- Operating systems Windows 2003, Windows 7, Windows XP
- Standard software Clarify, HP OpenView Service Desk, HP Service Manager, Microsoft Dynamics CRM
Project period01.01.2011 - 31.03.2012
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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