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Refactoring
Project duration: 11 months
Brief description
Refactoring of a help desk application, which supports the call center with requests for advice and emergency aid. The existing application is further developed with a view to improving performance, stability, usability, and maintainability. New requirements are implemented at the same time.
Supplement
To increase maintainability, the system developed with Visual C++ will be refactored with the aid of various metrics specified by an expert. Moreover, existing dialogs and algorithms will be changed.
Subject description
The call center offers its services to various insurance companies and service providers. Incoming domestic and international calls are taken by the processors. The application being refactored is to query personal data and contract data and to mediate services (e.g. naming specialist clinics or specialist doctors, organization of patient return transport, telephone consultation with specialist doctors). A faster and more reliable operation of the application is urgently necessary for this.
Overview
- Industries services
- Specialist tasks application processing, bookkeeping, Controlling, help desk, QS: Software quality, quality assurance
- DV tasks customised software further development
- System environment Client/Server
- Databases Oracle Database
- Development/ test tools MFC, MS Developer Studio Visual C-Plus-Plus, Oracle SQL*Net, Oracle SQL*Plus,
- Operating systems Windows NT
Project period01.07.2002 - 15.06.2003
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
Service
Industries
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