Redevelopment and further development of a CRM application

Backoffice: Core tasks are the provision of current information on a process, entry of all activities in a process, controlling of the workflow (with a lot of leeway), communication with the MS Exchange Server. B2C and B2B: Web application primarily for entry of data as well as for performing simple calculations and determining interest. Determination of the best-value offers (= scoring) is performed with an existing application, the product server. B2C: The end customer is given the option to inform themselves about financing and insurance products online. They can apply online for an offer for a financing or insurance product. B2B: Partners (i.e. other agents) can use the technical functionalities and conditions to arrange financing offers for their own customers via the company.