Re-engineering and further development of notices of defects processing in SAP Retail

In the course of preparing for the international rollout of the SAP Retail system, the weak points have to be identified in the data structure for the notices of defects application. Additionally, a user interface that is already implemented for auditing of accounts is to be put into effect; this user interface will support improved tracking of the various cases and statuses of return deliveries and efficient further processing thereof. A cockpit is made available to users; this cockpit contains a tree structure via which users can access the relevant transactions.