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Quality assurance in the CRM area
Project duration: 6 years, 6 months
Brief description
Structuring a quality management system for CRM applications in an international pharmaceutical group, in coordination with the internal standard operating practices (SOPs) and taking account of the regulatory specifications, particularly the FDA guidelines.
Supplement
The tasks in the area of quality assurance include coordinating three development teams and various rollout teams in EMEA countries.
Overview
- Industries pharmaceutical industry
- Specialist tasks Customer Relationship Management (CRM), FDA validation, quality assurance, quality management
- DV tasks IT consulting
- System environment Client/Server, standard software: CRM systems
- Databases Oracle Database, Sybase SQL Server
- Standard software Clarify eFrontOffice
Project period01.10.2002 - 09.04.2009
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
Service
Industries
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