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Product development of a digital guidance assistant
Brief description
A product is created in the form of a cloud application and offered as SaaS. This digital video counselling assistant enables the digitalisation of counselling sessions through the use of individual video counselling. The application is flexibly scalable, freely configurable and, in addition to the creation and processing of counselling processes, also includes the fully automated execution of counselling sessions.
Supplement
Different tariffs can be taken into account and direct contracts can be concluded with automatically generated consultation documentation. If required, the application can also be linked to platform services and can thus be easily integrated into an existing digital business platform.
Subject description
The Digital Video Advice Assistant is designed in such a way that end customers can be identified and advised in a personalised manner at any time. It is also equipped with useful service functions that simplify, for example, the reading of meter readings and the uploading of pictures. Forwarding and routing to all channels is also possible interactively – from the hotline to the chatbot, for example for enquiries and scheduling appointments.
Overview
- Industries services
- Specialist tasks Call Center Management, customer service, product design, Support
- DV tasks customised software new development
- System environment Cloud Computing
- Procedure model agile software development
- Databases Azure Cosmos DB
- Development/ test tools Azure DevOps, Git, .NET Core,
Project start02.11.2020
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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