Process optimization B2C online trade returns

The analysis starts from two angles: On the one hand, which process participants (online traders, logistics service providers, customers) carry out which work steps and on the other hand, which application programs are used for which processing steps. Communication with customers is reduced and thus more efficient through the use of apps that guide to binary responses. The customer is led to the indication of a clear return reason. The process steps of all participants are recorded in the logbook, so that ex-post analyses of style flowers can be carried out in the process. Paper-related supporting documents will be abolished.