Process automation to reduce support costs in logistics environment

In the logistics system that has been used for over a decade, various processes have been established in recent years that are no longer covered by the original design of the application with its associated components. These processes and functions were previously carried out manually by experienced customer application supervisors, independent of the application. This includes, for example, the subsequent creation of further delivery timelines or the inclusion of new transport routes, the postponement of delivery days at logistics hubs and the resetting of incorrectly run import processes in order to enable a new import. These previously manual activities, some of which are very error-prone and can lead to discrepancies with connected systems in their current practice, are on the one hand automated on the system side (they are now available to end users) and on the other hand revised so that undesired side effects no longer arise.