Outlook connection

License costs for external software often represent a significant part of the IT tasks in a company. To help avoid further rises in license costs, the previous standard e-mail program is replaced by MS Outlook. Users are expected to barely notice the introduction of the new e-mail software and its integration in the agency management and information system. This means that all the operating elements for the agency management and information system should remain fundamentally unchanged. Great importance is also placed on retaining the previous functions in the new implementation. Particular attention should be given to the option of assigning an e-mail to a customer in the agency management and information system and to the support for multiple inboxes (including group inboxes).