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OTRS/CITS – Customer Issue Tracking System

Project duration: 2 years, 10 months

Brief description

Introducing/operating a ticket system for processing support services for requests from internal and external customers, using components of the ITIL framework

Subject description

All requests from internal employees and employees of external customers regarding the processing of a service are handled using a ticket system. The processes implemented in the ticket system are based on the ITIL framework. The service processing is organized by support employees assigned to the services.

Overview

Project period10.08.2015 - 31.05.2018

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Ole Knudsen

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