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Online shop: handling returns
Project duration: 1 year, 7 months
Brief description
The processes for handling returns from online shop orders from the customers of a chain of hardware stores have to be adjusted and expanded. On the one hand, an additional shipping method is offered, on the other, the online shop is rolled out in an additional national subsidiary. The concept for the necessary process changes is designed and implemented within the interplay between the SAP Hybris shop software, the central enterprise resource planning in SAP ERP 6.0 Retail and the branch enterprise resource planning.
Supplement
The interfaces between the online shop, SAP Retail and the enterprise resource planning systems are defined and adjusted accordingly. The following specific tasks are carried out in the project: Organizational consulting, business blueprint, implementation, customizing (including design and setting up the IDoc interfaces), functional and integration test, documentation.
Subject description
Logistical processing of returns handling differentiates between various cases, depending on whether the delivery came from the logistical distribution centers or from the branches, or whether it takes place in Germany or in the Austrian subsidiary. In addition, returns for third-party deliveries and replacement deliveries free of charge need to be supported.
Overview
- Industries trade
- Specialist tasks BPM: process design, BPM: process realization, E-Commerce, order processing, returns, shipping, store, third-party order
- DV tasks standard software expansion
- System environment e-Business, standard software: ERP systems, standard software: industry systems
- Procedure model ASAP (SAP)
- Standard software SAP Hybris, SAP R/3 MM, SAP R/3 SD, SAP Retail
Project period01.03.2016 - 04.10.2017
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