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On-call service management
Project duration: 6 months
Brief description
In order to phase out an old system, the functions provided at present will be registered, newly developed with the required technologies, supplemented by additional functions and incorporated into the new system landscape. The implemented portal application provides management of on-call personnel and on-call services. On-call services can be planned in this, deployments are registered and evaluated.
Supplement
The goal of the project is to record the functions previously provided and to implement these functions with the required technologies. The main functions are planning of on-call service times as well as entering and processing on-call services in a screen by the on-call employee, as well as representing an overview of the deployments undertaken for the head of department or area. The overview should be able to be exported as an Excel document. For each calendar week in which an employee was assigned to the on-call service, that employee is able to download a Word document. This Word document contains the data for the employee, the calendar week as well as the deployments undertaken during the week in question. The printout is used for settlement of the on-call services and deployments. The new application should be able to be incorporated into the current system landscape. The implementation takes the form of a portal application with technical Inubit workflows in the background.
Subject description
A company employs success-critical software and hardware components of various types in its system landscape. Failure or disruption of these systems cannot be completely avoided in everyday operation, but does give rise to commercial losses. As a result, these disruptions must be detected promptly by corresponding employees and rectified. Errors are reported both by specialist users and by automatic system monitoring functions. Employees are allocated to an on-call team in order to guarantee system operations even outside normal office hours. Each on-call team is responsible for certain systems. One person always has to be on duty for each on-call team, as a result of which the services must be planned. An employee has deployments in the context of the on-call team. Recording these deployments is important for traceability and settlement. The legacy system formerly used cannot be used any further and is to be phased out.
Overview
- Industries energy
- Specialist tasks BPM: process realization, business process management, front-end design, Intranet, portals, software development, stand by duty, Workflow-Management
- DV tasks standard software development
- System environment Client/Server, Enterprise Application Integration (EAI), Internet/Intranet, Middleware, technical data processing
- Procedure model customer standard
- Development/ test tools Liferay Portal, Oracle Developer Suite,
Project period04.01.2016 - 15.07.2016
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