Middleware solution for diagnostic software

The revised middleware system was difficult to operate, leading to low user friendliness amongst the target group. Technicians use the software daily to carry out checks on a variety of bio-diagnostic instruments as well as for entering patient data that is stored in the laboratory and hospital information system. By carrying out an expert review of the existing solution as well as conducting discussions with users and stakeholders, the usability engineer was able to use the feedback combined with his experience to create alternative workflows. These are intended to lead to simpler and more intuitive operation, thereby making the revised solution less frustrating and less susceptible to incorrect operation than the solution which existed at the start of the project involvement. Formative usability tests make it possible to show that the alternative solution has improved the simplicity of operation. Moreover, insights are obtained for further improvement.