Mapping the dunning process in master data application

For all outstanding receivables, the customer has agreed a period of payment that must be adhered to. If it is not adhered to, an internal 3-step dunning procedure is initiated, for which only the 1st and last (2nd) steps are mapped here. The third step is an internal step which is outsourced if necessary. Up to now, reminders are generated from SAP and then sent as a paper document. The documents should preferably be sent by e-mail rather than printed. The dunning process is the starting point for this. The data is generated manually by triggering the dunning process in SAP and then forwarded automatically via an interface to the master data system, where it is processed fully automatically. The data is validated against the invoice and discount requirements which were also created in this system. Then the reminder documents (individual documents and collective documents) are created, and sent by e-mail directly to the recipient stored in the system.