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Maintenance of sales information system
Project duration: 16 years
Brief description
An in-house CRM solution was developed for supporting the sales personnel. An iterative and agile approach is taken here, on order to be able to immediately incorporate requirements and to implement them with a high level of quality thanks to early feed-back.
Supplement
The CRM system is implemented on the basis Lotus Domino.
Subject description
The existing system is expanded to include interfaces to adjoining systems with information about any project experience on hand. Evaluation and export options are provided as well as a connection to the user's personal calendar. Moreover, the internal system structures are consolidated such that a standardization of the working procedures among various sales employees can be achieved. In addition, a mapping of the company groups of the customers viewed in the CRM also takes place.
Overview
- Industries services
- Specialist tasks Customer Relationship Management (CRM), sales support
- DV tasks customised software further development
- System environment Client/Server
- Procedure model iterative procedure
- Databases Lotus Notes Database
- Development/ test tools Lotus Domino Designer, SpiraTeam,
- Operating systems Windows 2003, Windows 95, Windows 98, Windows NT, Windows XP
Project period01.01.1998 - 31.12.2013
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
Service
Industries
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