Key user workshops on customer specific interfaces to and from a Salesforce CRM cloud solution

A series of key user integration workshops is run to support a global roll-out project introducing sales and service processes on a Salesforce CRM cloud platform at a group customer from the medical technology / diagostics sector. The goal of the workshops is to transport some general understanding of basic landscape and functions of the interfaces in place between the SAP ERP system and Salesforce.com to the audience of key users. There's a strong emphasis on interface monitoring, including failure analysis and how to overcome errors. The workshops are concepted to contain some practical parts to show how to configure certain business aspects of the interfaces. The rational behind is to enable the attendees to solve certain issues and re-configurations on their own without the need to contact the support organisation. PTA is accountable to plan and prepare presentation and training materials as well as running the workshops.