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ITSM Tool: Migration to Current Version
Project duration: 2 months
Brief description
The company-wide ITSM tool OmniTracker from Omninet (ITSM = IT Service Management) is migrated to the current version. PTA adapts existing data structures and models, adapts existing application interfaces to the current GUI design and adapts application objects and workflows. Extensive tests involving the KeyUser ensure the required quality of the migration work.
Overview
- Industries energy
- Specialist tasks Incident Management, IT service management, ITIL (IT Infrastructure Library), Migration
- DV tasks standard software release upgrade
- System environment standard software: APS systems
- Procedure model customer standard
- Databases MS SQL Server
- Standard software Omnitracker
Project period01.11.2017 - 31.12.2017
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