IT-Workplace-As-A-Service

The customer has a landscape of applications of various types for the different business processes that has grown over the years. As a basis for the rollout of the new clients and virtual desktops (the existing infrastructure is being completely renewed), workshops are held with the departments to determine and then centrally record which users require which applications on the respective clients. The preparatory tasks required for this – especially the documentation of the applications in the ServiceNow service tool – are supported significantly. In parallel, applications are consolidated to reduce functional redundancies. In addition, the definition of processes for software management is supported and the monitoring and reporting of the relevant KPIs for the rollout is established.