This is one of 4124 IT projects that we have successfully completed with our customers.How can we support you?
IT-technical support ITSM tool
Project duration: 1 year, 10 months
Brief description
The activities serve to support and advise on the technical implementation of the company's ITIL strategy and the mapping of processes in the standard software used for IT Service Management (ITSM).
Supplement
In a first step, the introduction of incident management is implemented with the help of the ITSM tool Omnitracker from Omninet. Furthermore, the technical integration of the tool into the IT landscape of the company (connection of central data stocks etc.) and the migration of existing data from the CMDB (Configuration Management Database) used so far takes place. Subsequently, the work in the area of administration and technical adjustments of the tool are supported.
Overview
- Industries energy
- Specialist tasks Administration, configuration, Incident Management, ITIL (IT Infrastructure Library)
- DV tasks System-Administration
- System environment standard software: APS systems
- Procedure model customer standard
- Standard software Omnitracker
Project period01.03.2016 - 31.12.2017
Have we sparked your interest?
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
© Copyright 2024 PTA GmbH | All rights reserved | Imprint | Privacy | Legal notice | Values & Code of Conduct
