Introduction of SAP Customer Experience Cloud

In analysis workshops with the customer, PTA determines the technical requirements using user story descriptions and defines the corresponding scope of solutions in order to map the customer-specific processes close to the standard. In the implementation phase, the system environment is configured iteratively and – where necessary – extended by the SDK using ABSL. The necessary side-by-side extensions and integrative enhancements are created in the SAP Cloud Platform Kyma Runtime by Lambda Functions and Microservices. The underlying Kubernetes cluster ensures the cloud-oriented operation of the extensions. Using this extension concept, the business scenarios and process requirements in the sales and marketing cloud are mapped step by step, transported to the test system, tested and transferred to the productive instance. The migration of the extensive old data stock, as well as the synchronisation of the stock with the connected system are also part of the implementation tasks of PTA.