Interactive video assitance on applying for care allowance

People in need of care submit their application for care allowance to their health insurance fund. For this purpose, many complex questions have to be entered into a form, which overwhelm the normal user without support. The digital advisor accompanies the applicant through the process, presents the questions in an understandable way and provides additional explanations if necessary. The interactive video counselling and the direct approach give the end user the feeling of a personal counselling session. Further personalisation through language and appearance is possible through the use of avatars. The digital video counselling assistant is a web application and is provided as a Software as a Service (SaaS) application on Microsoft Azure.