Installation Customer Service Module for MS Dynamics

The support process for customer inquiries following the commissioning of a system is to be digitalized and improved. This should reduce internal effort and ensure better customer service. The customer wants to link their support requests with the orders and thus achieve a holistic view of their customers. Different support cases should be visible on the dashboards, from downstream monitoring and support to damage reports during the installation of the systems. Depending on the type of request and the process steps, the case is automatically assigned to specific employees. The different case types have different data fields/attributes on the ticket form.