Inquiry and complaint management for an internationally-operating laboratory information system

Main tasks:  - Documentation of all required and existing information on the existing problem with the customer as well as communication with fields staff and with the customer.  - Timely analysis and determination of the cause of global customer queries and complaints that are documented in CRM Clarify according to the requirements of a strictly-regulated environment.  - Self-explanatory documentation of the analysis and cause according to the regulations and quality standards of a strictly-regulated environment.  - Representation and communication of the results in the project meetings  - Documentation of the errors in the HP Quality Center.  - Risk analysis and evaluation of the product risk.  - Creation of CAPAs in SAP for critical problem causes and triggering of corresponding corrective or preventive measures.  - Communication and representation of critical customer complaints with the quality management.  - Improvement of product documentation with information from the individual analyses.