Hotline support for laboratory information system

The central task is to analyze the sources of errors independently and rectify the cause as far as is possible given the support expertise available. If the problem cannot be fixed in this context because it is due to program functions, the error and the initial analysis are communicated to subsequent support levels or the development department. Tracking the implementation of these reported errors forms the basis for further communication with the customer. In addition to this, the other main task is customizing and implementing functional enhancements on the basis of customer requirements, within the possibilities offered by the application's scripting.