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Further development and support (MS Dynamics)
Brief description
The customer's IT department is supported within the scope of support, possible process optimisations and the resulting further developments. This mainly involves the areas of order and installation processing, including the input interfaces of various websites and applications, as well as the output interfaces to marketing systems. As part of process optimisation and further development, solutions are examined and implemented that use the MS Dynamics standard functionalities wherever possible. As part of this activity, know-how is also transferred to the customer's employees.
Supplement
The project encompasses the customer's entire business processes in the areas of sales, operations and service. The ERP solution from Microsoft (Business Central) is connected to the CRM for goods procurement and logistics. Separate canvas apps are developed and optimised for individual departments.
Subject description
The Microsoft Dynamics CRM system is used to plan and install energy solutions for customers. The focus here is on processing the order from the lead to the final installation by all relevant departments.
Overview
- Industries energy
- Specialist tasks complaint management, Customer Relationship Management (CRM), Lead Management, marketing strategy, sales and distribution, sales planning, sales support
- DV tasks standard software expansion
- System environment standard software: CRM systems
- Procedure model Scrum
- Development/ test tools Azure DevOps, MS Visual Studio, MS Visual Studio Code, .NET Core, XrmToolBox,
- Standard software Microsoft Dynamics 365, Microsoft Dynamics CRM
Project start01.01.2022
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