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Field service
Project duration: 25 days
Brief description
As part of the worldwide introduction of a CRM system (mobile data entry via GPRS technology), a backup solution is implemented to ensure that the system is independent of the online system (e.g. if the GPRS service is not available) thanks to local data entry.
Supplement
To achieve this, an MS Word document is implemented by VBA as an input form. This form can send the data automatically as an e-mail in MS Outlook.
Subject description
The application supports service technicians on site in recording relevant data (e.g. working hours) and serves as an upstream system for the central CRM application.
Overview
- Industries pharmaceutical industry
- Specialist tasks Customer Relationship Management (CRM), sales support
- DV tasks customised software new development
- System environment Client/Server, standard software: CRM systems
Project period15.09.2000 - 10.10.2000
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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