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Establishment of a service desk in JIRA
Project duration: 7 months
Brief description
Due to a restructuring of the customer, a new company team is established to ensure the operation of the main application. For the new operations team, a new 'service desk' will be created with the help of JIRA, which will enable developers, other teams and the department to submit and track requests to the operations team in the form of a ticket. In addition, the' Service Desk' is to simplify the processing of inquiries for the operating team and be used as a central task management tool.
Supplement
PTA supports the customer in the development of workflows and forms that are transferred to JIRA (by the customer's collaboration team). In addition, the PTA assists in coordinating and communicating with the collaboration team. Furthermore, various JIRA dashboards are designed and created for different roles (e. g. ticket creator, ticket editor, etc.) to make the use of the' service desk' in JIRA easier for the users.
Overview
- Industries financial services
- Specialist tasks Administration, documentation, electronic documentation, Incident Management, IT service management, Requirements Engineering
- DV tasks concept
- System environment Client/Server
- Procedure model customer standard
- Standard software JIRA
Project period01.05.2017 - 30.11.2017
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
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