Electronic inbox

Business transactions generally pass through several processing steps that are carried out by different department within the organization. For example, the agency or representation concludes the contract or receives an entitlement to a service, while the service itself is authorized by specialized departments within internal sales. If customers are to receive up-to-date information about the processing status of their case, the agency or representative needs to have immediate access to the relevant information. In order to guarantee a better level of customer service, it is important to transfer data from business transactions of every type, using suitable software, from the mainframe system to the agency management and information system, where the data can be presented.