Digital interactive video consulting assistant for sales of public health insurance
Project duration: 6 months
Brief description
An avatar based digital and interactive video consultation is used to present and explain the service portfolio of a public health insurance company. Supported by this information can be provided interactively to fill out a for supporting household assistence service. This includes showcasing the scope of service. Additionally, options are provided to apply for such services along with conditions that apply.
Supplement
The consulting assistant is implemented as an Angular application connected to a .Net backend. The application allows to create customizable consulting processes. As part of the project PTA is responsible for project management and consulting for building the use case. Furthermore, PTA supports the conception of a script and is responsible for the implementation of the requirements. For the runtime of the use case, PTA ensures the SaaS operations. For this, containerized application components are deployed to a Kubernetes cluster. This use case includes generation of pre-filled customer sign-up forms, PGP encryption of those and a handover for further processing by the customer. This process is supported by a combination of database focused configuration along with Kubernetes specifc config settings.
Subject description
The interactive digital video consulting assistant is designed so that the service provider can identify and advise its customers with a focused approach. Here, the assistent is available for interested potential insurance customers, who get information on the health insurance portfolio along with an optional direct sign up. A separate portal application allows business users access to anonymous usage data that allows to compare usages of individual parts compared to the overall use case. To support further analysis, this analytics data is also available for download as Excel export.