Digital, interactive video advisory assistant for customer services and wallbox marketing

In the area of customer service – especially when moving, the tariff selection and the maintenance of master data – as well as in the area of marketing wallboxes, the client's end customer should be better supported on the process side. This is done with the help of the digital interactive video consulting assistant. The customer can conveniently access the client's homepage and the consulting assistant integrated into it from anywhere and is navigated through the relocation process completely intuitively. Once he has completed this process, he is offered additional e-mobility products. If the customer likes, he can also receive completely intuitive advice on the individual topics here. The interactive video consultation and the direct approach give the customer the feeling of a personal consultation. The digital video consulting assistant is a web application that is provided as a Software as a Service (SaaS) application on Microsoft Azure.