This is one of 4531 IT projects that we have successfully completed with our customers.How can we support you?
Digital interactiv video-assistant for the customer service center
Brief description
In the area of the customer service center, the assistant supports the customer in online banking. The assistant guides the customer quickly and easily to his or her request. At the end of the process, the customer is routed to the correct website or for example to the required hotline number. In addition, the assistant support seven languages. The assistant is a web application and is provided as a Software as a Service (SaaS) application on Microsoft Azure.
Supplement
The consulting assistant NEXOVI is implemented as an Angular application with .Net Core Backend and allows the creation of customizable consulting workflows. In the project, PTA GmbH takes over the project management and consulting around the consulting assistant. Furthermore, it supports the conception of a storyboard and is responsible for the implementation of the requirements.
Subject description
The interactive digital video consulting assistant is designed to help you identify and advise your customers in a personalized way at any point in time. It is also equipped with useful service functions that, for example, simplify the reading of meter readings and the uploading of images. Forwarding and routing to all channels – from the hotline to the chatbot – is also possible interactively, for example for inquiries and scheduling appointments.
Overview
- Industries banking
- Specialist tasks front-end design, project management, project manager, software development
- DV tasks customised software new development
- System environment Client/Server, Cloud Computing, component technology
- Procedure model Scrum
- Databases Azure Cosmos DB
- Development/ test tools Azure DevOps, Lambdatest, MS Visual Studio, MS Visual Studio Code,
- Standard software NEXOVI
Project start30.09.2021
Contact
PTA GmbH Head Office
Weberstraße 2-4
D-68165 Mannheim
© Copyright 2024 PTA GmbH | All rights reserved | Imprint | Privacy | Legal notice | Values & Code of Conduct
